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BBC Studio · Marketing & automation

Someone just messaged your business.

Your shop closed at six. They won’t wait till morning. Free audit: I’ll show you where your messages leak.

22:42 · Your shop is closed

New message

22:42

Hi, is this still available? What’s the price?

22:44 · Delivered

No reply. So they message someone else.

Where customers get lost

You don’t need more enquiries yet. You’re losing the ones you get.

A customer wants to buy.

  1. 01Google Maps

    The website button opens a dead page.

  2. 02Missed call

    Rang twice while you were with a customer. Nobody called back.

  3. 03WhatsApp · 22:42

    Seen at 9 am. Answered at 11.

  4. 04Quote sent

    No follow-up. Never heard from them again.

The goal: they buy from you.

By morning, they’d booked whoever answered first.

◂◂ Rewind to 22:42

Let’s run that night again.

Same message. This time it gets through.

A customer wants to buy.

  1. 01Google Maps

    The website button opens a page that works.

  2. 02Missed call

    A missed call gets a text back.

  3. 03WhatsApp · 22:42

    Answered at 22:42, with the price list.

  4. 04Quote sent

    A quote with no answer gets a follow-up the next morning.

They buy from you.

We close the holes and join the ends.

That’s our logo. The dot in it is your customer.

More customers in.Nothing leaks out.

We make sure you never miss a customer. Then we bring you more.

How it works · The loop

Find. Fix. Fill. Prove.

You just followed one customer. This is how we catch all of them: four steps we repeat every month, in a loop like the line in our logo.

  1. 01 · FindFind the leaks.

    We tap through your business the way a customer does: your Google Maps listing, your call button, your WhatsApp. Free, over WhatsApp.

    • Free audit What a customer sees when they try to reach you.
    • Competitor analysis Your website, Google listing, Instagram and competitors, checked side by side.
    • Market research A look at a new market before you spend on it.

  2. 02 · FixFix the leaks first.

    Systems that reply, follow up and remind, so no enquiry waits till morning.

    • WhatsApp auto-replies Replies at 22:42 and sends the price list.
    • Missed-call text-back A missed call gets a text back, so the caller doesn’t try the next shop.
    • Follow-up reminders If a customer stops replying, they get a follow-up the next morning.
    • Google review requests Happy customers are asked for a Google review at the right moment.
    • Spreadsheet to system The sheet you run the business on, rebuilt so it reminds and reports.

  3. 03 · FillThen pour more customers in.

    Posts made from your real work, a Google listing that gets found, and ads that open a chat someone answers. Fill comes after Fix on purpose: there’s no point pouring customers into a leaky pipe.

    • Social media Posts made from your real work.
    • Local SEO and Google Business Profile When someone searches for what you sell, you show up.
    • Facebook and Instagram ads Ads that open a chat someone answers.
    • Google Ads Shown to people already searching for what you sell.
    • Videos and photos Short videos and photos of your real work.
    • Websites Fast on a phone, with the call and WhatsApp buttons up front.

  4. 04 · ProveProve it every month.

    Every month, a short report: how many enquiries came in, how many got a reply, how many booked. And one thing that didn’t work. Then the loop runs again.

    • Monthly report

Not sure which you need? The free audit tells you.

See all services

Back to 22:42. Watch the system answer while you sleep.

The same night · With the systemSample

  1. 22:42Message received on WhatsApp
  2. 22:42Auto-reply sent: price list and booking link
  3. 22:44Customer opened the booking link
  4. 22:47Customer picked a visit: Saturday, 10:00
  5. 23:10You’re asleep. The system isn’t.
  6. 07:30Reminder sent: “Reply YES to confirm Saturday”
  7. 09:05Customer said yes. Booked.

Replied at 22:42. Booked by morning. Nobody stayed up.

Results from real work

Real businesses. Real leaks. Fixed.

That night was an example. These businesses are real.

  1. Laterite builder · Kerala

    The new Shilpagramam Constructions website: a laterite house at dusk, and the headline “Laterite, shaped and built in Kerala.”
    What was leaking
    The Google Maps listing and the website button both opened a dead page.
    What we built
    • A new website, linked from Google Maps
    • A WhatsApp reply in seconds, day or night, asking where, what, how big and when
    • Every lead in one Google Sheet
    • A reminder 3 days and 2 weeks after each quote

  2. Al-Faith Online Tuition Center

    A tablet at night showing an online class schedule.
    What was leaking
    Parents’ enquiries answered by hand. Fees chased by phone.
    What we built
    • An instant reply to every parent’s enquiry
    • Fee reminders sent on their own
    • Class batches scheduled by the system
    • Parent updates sent automatically
    • All on WhatsApp, SMS or email
    The result
    20 hours a month saved, while it ran.
    What it can’t do
    The auto-reply can’t answer unusual questions, so those still come to a person.

  3. Loan Ledger Accounting Firm

    The Loan Ledger Accounting Firm website’s first screen: its logo and menu, the headline “Clear Numbers. Confident Decisions. Real Business Growth.”, a Book a Free Consultation button, and a man smiling at his desk.
    What was leaking
    Enquiries came only through referrals, phone calls and walk-ins.
    What we built
    • A new brand, logo and colours included
    • A website where new clients can book a free consultation
    • Automatic reminders that ask clients for their documents

  4. Bite Size Bistro

    A plated dish with cherry tomatoes, lit by a table lamp.
    What was leaking
    Quiet periods with few orders, and first-time visitors who didn’t come back.
    What we built
    • A new brand, and a website with the menu first
    • Table booking from the website
    • An online ordering page, for the quiet hours
    • A come-back offer for first-time guests
  • India → GlobalWhere our clients run their shops
  • 3 daysAverage time to build a system
  • 2 hoursUsual reply time, 9 am to 11 pm India time
Boney Thomas at his desk, in a navy jacket, mid-conversation.
Boney Thomas · Founder

Who builds it

You talk to the person who builds your system.

Boney Thomas started BBC Studio and works on every project himself, with 3 or 4 specialists he trusts: developers, designers and consultants. No account managers in between. No juniors doing your work.

BBC Studio

The founder and a few specialists. You talk to the builder.

What we’re not

A freelancer

One skill. Busy, then gone once it’s live.

A large agency

Every change goes through two people. Slow, and you pay for both.

10 hours

If a system we build doesn’t save you 10 hours in its first 30 days, we rebuild it free.

Tonight

It’s 22:42 again. Someone is about to message your business.

Works while you don’t.

Send me your business name or Google Maps link. I’ll show you where your enquiries leak. Free, over WhatsApp.

Get a free audit on WhatsApp

Now you send the message. I’ll answer.

Usually replies within 2 hours · 9 am to 11 pm India time